According to Herzberg's theory, which factors are those that increase job satisfaction when present?

• A. Hygiene factors
• B. Motivators
• C. Fringe benefits
• D. Delegation

Answer: (B)

In Herzberg’s theory, there are two kinds of factors: hygiene factors and motivators. Hygiene factors cover the job environment and conditions (things like pay, benefits, working conditions, company policies, and relationships). When these are missing, people feel dissatisfied, but simply having them present doesn’t really boost long-term satisfaction.

Motivators, on the other hand, relate to the work itself. They include achievement, recognition, the work being meaningful or interesting, responsibility, and opportunities for advancement. When these are present, they actively increase a person’s job satisfaction and motivation.

So, the factors that increase job satisfaction when present are motivators, because they enhance the intrinsic quality of the work itself. Fringe benefits and delegation can be tied to hygiene (benefits) or could function as motivators if they enhance responsibility and autonomy, but the core idea is that motivators raise satisfaction through the content of the job itself.