Which groups of workers meet regularly to identify quality problems and propose solutions before management decisions?

• A. quality circles
• B. CAM
• C. Muda
• D. ISO

Answer: (A)

Quality circles are small groups of workers who meet regularly to discuss quality problems they encounter in their work and propose practical solutions to management before decisions are made. They leverage the knowledge of frontline staff, use simple problem‑solving tools, and aim to implement improvements that are realistic in day‑to‑day operations. This collaborative approach fosters ownership, improves morale, and increases the likelihood that proposed changes will be effective and sustained.

In contrast, computer‑aided manufacturing focuses on automation and machines rather than worker groups solving quality issues. Muda is the Lean concept for waste, central to efficiency analysis but not a worker group that meets to propose solutions. ISO refers to international quality standards, providing a framework for quality systems rather than describing a collaborative worker group.