Which term denotes the unofficial channels of communication naturally established by people within an organization?

• A. Formal Communication
• B. Minutes
• C. Internal Politics
• D. Informal Communication

Answer: (D)

Informal communication refers to the unofficial, spontaneous ways people share information in a workplace—things that develop naturally through conversations, friendships, and casual interactions rather than through approved channels. This kind of communication travels quickly and can reflect real-time sentiment or informal networks, even though it isn’t mandated by policy. It’s different from formal communication, which uses designated channels and procedures; minutes are official records of meetings, and internal politics deals with power and influence rather than how information actually flows.