Which term describes any form of communication other than oral communication; examples include email, written methods, and body language?

• A. Formal Communication
• B. Non-Verbal Communication
• C. Communication Network
• D. Minutes

Answer: (B)

Non-verbal communication means any form of communication that doesn't involve spoken words. It covers more than just body language; written methods like email and other text-based messages can convey meaning through word choice, tone, and structure even though no one is speaking. This type of communication matters because people often interpret messages through these non-verbal cues, which can reveal attitudes, emotions, or levels of formality, sometimes more strongly than the words themselves. In a business context, how a message is written or presented—along with facial expressions, gestures, or posture during meetings—can significantly influence how the information is received and understood. Other terms describe how formal the communication is, or the systems and records involved, or the channels used to move information around, but they don’t define the category of communication that excludes speaking.