Which term refers to the official channels of communication established by an organization?

• A. Informal Communication
• B. Jargon
• C. Formal Communication
• D. Non-Verbal Communication

Answer: (C)

Messages that follow approved, official routes within a company are formal communication. This is planned and structured to ensure authority, accountability, and a clear record. Examples include written memos, official emails, formal reports, scheduled meetings, and published policies or intranet announcements. It contrasts with informal communication, which happens casually and may travel through the grapevine, and with non-verbal communication, which involves body language and tone rather than a defined channel. Jargon is specialized language used within a group and isn’t a channel itself. So the official channels of communication established by an organization are best described as formal communication.